Privacy Policy

1. Introduction

tng66 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at tng66.one. We are committed to protecting the privacy and personal data of all members and visitors ("you", "your") who access or use our services.

This Privacy Policy explains what personal information tng66 collects from you, how we use it, with whom we share it, and what rights you have over your data. It applies to all personal data collected through the tng66 Platform, including data collected during account registration, deposits and withdrawals, gameplay, customer support interactions, and promotional participation.

By registering an account or using the tng66 Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together govern your use of tng66.

2. Data We Collect

tng66 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity & Contact Data

• Full legal name, date of birth, and gender (collected at registration and KYC verification).
• Residential address, including city, state, and postcode (Malaysian addresses including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Kota Kinabalu, and other locations).
• Email address and mobile phone number used to register your tng66 account.
• Copies of government-issued identity documents (MyKad, passport) submitted for KYC verification.

2.2 Financial Data

• Payment method details including e-wallet identifiers (Touch n Go eWallet, Boost, GrabPay), DuitNow registered mobile numbers, FPX bank selection, and bank account details for withdrawals.
• Deposit and withdrawal transaction records, including amounts, timestamps, and processing status.
• Account balance history and bonus transaction records.

2.3 Gaming & Behavioural Data

• Game session records including games played, wagers placed, outcomes, and session duration.
• Sportsbook betting history including markets selected, stake amounts, and settlement outcomes.
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status) applied to your account.

2.4 Technical & Device Data

• IP address, browser type and version, operating system, and device identifiers.
• Login timestamps, session duration, and pages accessed within the Platform.
• Cookie identifiers and similar tracking technologies (see Section 6).

2.5 Communications Data

• Records of your communications with the tng66 customer support team, including live chat transcripts and email correspondence.
• Survey responses and feedback submissions, where voluntarily provided.

3. How We Use Your Data

tng66 uses your personal data for the following purposes:

• Account management: Creating and maintaining your tng66 account, verifying your identity for KYC compliance, and managing your login credentials and preferences.
• Transaction processing: Processing deposits and withdrawals via Touch n Go eWallet, Boost, DuitNow, FPX, and other Malaysian payment channels; crediting winnings; and maintaining accurate financial records.
• Service delivery: Operating the casino, sportsbook, and promotional features of the Platform; personalising your game lobby; and displaying relevant promotions.
• Regulatory compliance: Meeting our obligations under applicable licensing requirements, anti-money-laundering (AML) regulations, and know-your-customer (KYC) standards mandated by our international gaming authority licence.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problematic gambling behaviour; administering self-exclusion and limit-setting tools; and fulfilling our duty-of-care obligations to members.
• Fraud prevention & security: Detecting and preventing fraud, collusion, duplicate accounts, and unauthorised access; monitoring for suspicious transaction patterns; and protecting the integrity of the Platform.
• Customer support: Responding to enquiries, resolving disputes, and providing assistance with account, payment, and gaming issues.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to members who have opted in to marketing communications. You may opt out at any time by contacting support.
• Analytics & improvement: Analysing usage patterns, game popularity, and platform performance to improve the tng66 member experience.

4. Legal Basis for Processing

tng66 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you accepted at registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and our gaming licence conditions — including KYC verification, AML monitoring, and age verification.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent. You may withdraw consent at any time.

5. Data Sharing & Disclosure

tng66 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly as necessary for the purposes set out in Section 3:

• Payment processors: Malaysian e-wallet and banking partners (Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect) to process deposits and withdrawals.
• Game providers: Licensed gaming studios (e.g., Pragmatic Play, Evolution Gaming) who operate the games on the tng66 Platform and require session data to deliver game content.
• Regulatory and law enforcement authorities: Where required by our licensing obligations, applicable law, court order, or lawful request from a competent authority.
• KYC and fraud prevention service providers: Third-party identity verification and AML screening partners engaged to fulfil our compliance obligations.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure partners who process data on our behalf under strict data processing agreements.
• Customer support platforms: Live chat software providers who facilitate our 24/7 member support service.

All third parties with whom tng66 shares personal data are contractually required to process it only for the purposes specified, to implement appropriate security measures, and to comply with applicable data protection standards.

6. Cookies & Tracking Technologies

tng66 uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your login session, and analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that maintain your tng66 login state and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your language preferences, game lobby layout settings, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how members use the Platform to help us improve performance and usability. Used only with your consent.
• Marketing cookies: Track promotional campaign effectiveness. Used only with your explicit opt-in consent.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. Disabling other categories of cookies will not affect your ability to use the core tng66 gaming services.

7. Data Retention

tng66 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Specific retention periods are as follows:

• Account and KYC data: Retained for the duration of your tng66 membership and for a minimum of five (5) years after account closure, as required by AML and gaming licence regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping requirements.
• Gameplay records: Retained for three (3) years from the date of the gaming session, unless required for longer periods for dispute resolution or regulatory purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Self-exclusion records: Retained indefinitely to prevent re-registration during an exclusion period and to comply with responsible gaming obligations.
• Marketing consent records: Retained until you withdraw consent, plus a further 12 months to evidence compliance.

After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised.

8. Security

tng66 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tng66 Platform — the same standard used by major Malaysian banking institutions.
• Encryption at rest for all stored personal and financial data.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular penetration testing and security audits by independent third-party specialists.
• Multi-factor authentication requirements for internal administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with applicable regulatory requirements.

Notwithstanding these measures, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your tng66 login credentials and for notifying us immediately if you suspect any unauthorised use of your account.

9. Your Rights

Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by tng66:

• Right of access: You may request a copy of the personal data tng66 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your tng66 account.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain data to comply with legal obligations, even after an erasure request.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to tng66, where processing is based on consent or contract.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact tng66 support via live chat or email at [email protected]. We will respond to verified requests within 30 calendar days. Identity verification will be required before processing any data subject request.

10. Children & Minors

The tng66 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the tng66 registration and KYC process.

If tng66 discovers that personal data has been collected from a person under 21, that data will be deleted immediately, the associated account will be suspended, and any deposits returned net of any applicable withholding required by our licensing obligations.

If you believe a minor has accessed or registered on the tng66 Platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

11. Changes to This Policy

tng66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or our business operations. Material changes will be communicated to registered members via email or via a notice on the Platform at least seven (7) days before the amended Policy takes effect.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically. Continued use of the tng66 Platform following the effective date of any changes constitutes your acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how tng66 handles your personal information, please contact us:

• Live Chat: Available 24/7 via the chat widget on tng66.one — the fastest way to reach our team.
• Email: [email protected] — for formal data subject requests or privacy complaints.

tng66 will acknowledge privacy enquiries within three (3) business days and aim to resolve all data subject requests within 30 calendar days. For complex requests, we will notify you if an extension of up to a further 60 days is required, with reasons.